Our Response to COVID-19

As an effort to comply with the West Virginia Executive Order, the Marion County health department order and the spread of the COVID-19 virus. Urse Dodge Chrysler Jeep Ram is implementing the following steps and action plan effective immediately.

Continue to maintain six feet and practice social distancing.
Each employee is required to regularly wash their hands with soap and water periodically throughout the day. Gloves are available to each employee if they elect to use them and can properly dispose of the gloves in the right fashion.
No more than two customers are allowed within a 1000 square feet of space and they must follow the social distancing guidelines. *Service department employee's will be responsible to limiting to no more than two customers in the service drive at any time. They too will ensure proper social distancing
Urse Dodge Chrysler Jeep Ram has paper towels and disinfecting spray readily available and will continue to stock these supplies. *Please reference the attached CDC Disinfecting Guidelines For Dealership Employee and Customer Safety
Effective immediately any, and all employees accepting cash or personal checks must wear protective gloves in order to receive and handle this type of currency. Once money is received, that employee must properly dispose of the glove or gloves and properly thoroughly wash their hands. Any credit card transactions will be handled using the portable credit card machines. The machines will be disinfected before and after each use in front of the customer. Urse Dodge Chrysler Jeep Ram will promote the use of credit card machines but will not deny the use of other payment methods.
Sales negotiations will be handled maintaining six feet for social distancing guidelines by the sales manager printing two copies of the deal worksheet. One copy for the customer and one copy for the sales representative to be able to review with the customer. The service advisors will perform the same process when reviewing any repair order with a customer to maintain social distancing guidelines. They will print two copies one for the customer and one for the advisor to be able to review with the customer.